Warranty Policy

All items sold by Eyes On Home are covered with limited warranty specified on the product page. In case an item is deemed non-operable or defective within the first 1 months from the purchase date, it will be repaired or replaced with free of charge.

In case you encounter a failure issue with your product, the manufacturer provides free technical support.

If your products are subject to repair/replacement, they will be assigned to an RM (Return Management) number, which should be clearly displayed on the shipping label or package to prevent any delay.

In case a defective product is delivered to you, upon the notification in the first 30 days after your purchase, a new product will be delivered together with free shipping charges to and from your location. The customer is responsible for any return shipping costs after 30 days from the initial purchase date. We will only cover any costs associated with shipping the replaced items back to your location.

Warranty does not cover product damages caused directly or indirectly by the following reasons:

  • Improper installation
  • Lightning strikes
  • Power surges
  • Vandalism
  • Product modifications, and abuse or misuse, including failure to provide reasonable and necessary maintenance.

Eyes on Home is not responsible for any lost time, profits or business, personal injury, property damage or similar loss, or any punitive, consequential or other direct, indirect or incidental damages.

All warranty replacement and repairs will be done by the manufacturer.